We don’t want anything to get in the way of your Bible habit and time in the Word. If you ever have a problem we are here to help! Take a look at some of the frequently asked questions below, and don’t hesitate to use the “Get help” button to get in touch. We will make sure we get back to you as soon as we can.
Notes on Known Issues & App Release (3/24/23):
- App Update Tour the Updated App Experience (March 2023 Update) >>
- Lost history or progress/Where did I leave off? We’re aware of an issue with missing checkmarks & what appears to be lost plan progress and we are working quickly to resolve (to fix by 4/1 or sooner). Also, instead of a “greyed out” audio guide track, completed tracks are now marked with a checkmark. In the Plan view, you can also press & hold any audio guide track and “mark as complete.” Thanks for your patience as we work out the kinks.
- Where are the “B” sides? All “B” sides are now included in the list for each plan. No switching required! If you don’t want to listen, simply skip to the next guide.
- Continuous Play? We have removed the option to stop continuous play which means pressing the “pause” button is required.
Why create an account?
TTW allows you to register an account with us. It’s free, and it only takes a few seconds. We wouldn’t do this but it’s the only way to track and save your progress. With your account, you’ll be able to access your progress from any device, and (coming soon) even from the website. Also, no one will ever get your details or information… period… no small print… period! We might send you a few valuable emails a year, but you can always unsubscribe from those if you wish.
TTW 2.0 Users: Your existing account will work for TTW 3.0. Just log into the new app and the migration will move everything over!
How do I subscribe to a Plan?
Subscribe to a plan to track your progress and add it to your home screen.
- Go to Browse Page
- Tap on the plan you want to subscribe to
- Tap the plus button on the plan image
- Tap Subscribe on the pop-up
How do I reset my password?
- Tap "Forget your password?" above the sign-in block
- Enter your email in the next page then press Send Recovery
- Copy the recovery code from your email and paste into the Enter your Recovery Code field. Then type a new password into the New Password field.
- Press "Set New Password"
How do you turn B-sides on?
B-sides are located in some plans and journeys, but not all!
How do you turn B-sides on?
- Go to any plan and click on the ellipsis menu in the upper right corner.
- Press "Show B-sides". This will enable the B-sides across the app.
- You can also find the setting by: press More -> press Settings -> press Audio and Bible -> then toggle Show B-sides.
Where are the B-sides?
Shh 🤫, don't tell anyone, but you can find a full list of B-sides here:
https://throughtheword.org/b-sides/
Keep it secret, keep it safe!