Hello TTW friends!
We’ve had some reports of issues with the new app update on some devices. If you’re having troubles, first I want to apologize for any frustration you’ve experienced. So sorry. We’re working on a solution now and hope to have that out soon. Strangely, the issues did not appear in the test version, but popped up soon after release – but only on some devices. While we work on a fix, we want to make sure that you can continue your daily Bible habit. If you’re not having issues, then you’re all set! If you are having issues, here are a few options:
1. Use the web-app: open throughtheword.org on your mobile or laptop, login to your account, and you can access all the features of the regular app. Any time you have trouble on the app, the web-app is there for backup!
2. Try deleting and reinstalling the TTW app: This worked for some users experiencing issues. Just delete the old app (hold your finger on the TTW app until you see an X, then tap the X), then go to the App Store, search Through the Word, and tap Get to reinstall. You’ll have to log in again, and all your saved data will be there.
3. Get the TTW app on another device: If you have a tablet or other phone you can use, try TTW on that one. You can login to the same account you normally use if you use the same email and password.
So those are your options. We will continue to work as quickly as we can to get a fix and solution into the App Store, and I will make an announcement here in TTW News. Thanks so much for you patience with us. See you in the Word!