Hello TTW! As promised, it’s time for…
The Sole Podcast Rate, Review, Subscribe & Share Contest.
We need your help to get Sole featured on Apple Podcasts and Spotify. And to add a little incentive, we’re giving away a bunch of awesome Through the Word and Sole podcast gear! So here’s how to enter.
- Rate, Review, Subscribe, or Share:
For questions, contact [email protected] Winners will be announced December 1st (watch your email) and prizes will arrive in time for Christmas. Thanks so much for helping us reach the world through the Word!
P.S. Read below for a copy of our TTW 3.0 FAQ…
TTW 3.0 on Android – FAQ
As more of you make the transition to TTW 3.0 and as we start moving Android users to the new platform, I decided to post some tips and FAQ for the new app. If you are getting started, here’s a few things you should know…
Tip #1: Use the Intro Plan!
The new app has a transformed layout and great design. We know you’re gonna like it, but you will need a little help getting used to it. That’s what the Intro Plan is for. It’s a simple three-day plan designed to walk new users through all the features and help you find everything. Don’t skip it!
Tip #2: Login with the Same Email from 2.0
To make sure you transfer your progress, login with the same email you used for TTW 2.0. If you forgot your password, there is an option to get a new one via email.
Tip #3: Your Journals are Moving – Check Your Email for Vital Info
With the new TTW 3.0, we are moving the journals (aka the Think step) to a separate platform called Evernote. It’s an important step forward for the TTW app because it fixes some significant issues that many users had on 2.0, but it will take some getting used to if you use the journal regularly. So when you update to TTW 3.0, look for an email from [email protected] with full instructions and details.
Tip #4: You Can Still Access TTW 2.0 on the Website
The original app with all your data is still available at app.throughtheword.org. However, once you’ve logged in to 3.0, any progress that you make on 2.0 will not follow you to 3.0. That migration happens all at once. The web app will look just like the old app, only in a web browser (on your mobile device or computer). Log in to your account and all of your journals, your prayer list, and progress will still be there. We will keep it available to you as long as it keeps working, but we are not able to invest in upgrading or fixing bugs on the 2.0 app while also maintaining the new one.
Contact Us! Email questions to [email protected]
Patience is appreciated. You are important and most questions are answered same day, but we also have 27,000 daily listeners and a small team to respond – so thanks for your patience!
TTW 3.0 FAQ & ISSUES
Issue: My app update is taking a long time (just keeps syncing)
Solution: The issue is likely a poor internet connection combined with a lot of TTW progress to import. Try again in a location with good wifi. If that doesn’t work, email us at [email protected], and we can run the update for you. Use subject: Update taking too long.
Question: Why did we move the Journal & Prayer List off the app?
Answer: It may seem counterintuitive for an app update to remove features, but it was actually a very important step forward for TTW. Long story short, the Journal and Prayer List features were creating the majority of our bugs and issues, but they were used by less than 10% of you. Those steps are still important! But maintaining them was simply costing us too much in both resources and lost users (due to bugs and crowded interface). And with so many new users starting TTW, we had to streamline in order to keep the app and all of our content free for everyone. For all of those reasons, we made the difficult decision to move both of those steps off of our app and onto Evernote – a free app that already does journaling very well. We do have plans to bring back a version of the journal that will allow you to open an Evernote journal from within the TTW app – which will give you the best of both worlds. Until then, we’re asking you to create your journals separately on the Evernote app. Also remember that you can still access your prior journals on the TTW 2.0 web-app (see above). For more details on the journal, scroll down.
Question: How do I mark a chapter/day complete?
Answer: Each chapter will automatically be marked complete after the Audio Guide and Audio Bible play. You can skip that by either fast-forwarding to the end of the Audio Bible, or you can tap on the heart icon (left of play) twice (this is the sneaky way). Note: We will soon be adding a more intuitive way to mark complete by dragging the chapter right, but that is not ready just yet.
Issue: TTW 3.0 does not have my plans and progress.
Solution: Not to worry, we saved your progress in 2.0, and it’s an easy fix. There are couple possible issues. You may have logged in with a different email. If that’s the case, try the sign in with a different email that you may have used for 2.0. If that doesn’t work, email us at [email protected] and say “My 3.0 app doesn’t have my progress.” We’ll help you from there.
Question: Can I access my prayer list from TTW 2.0?
Answer: Yes – it is also available to you on the 2.0 web app at app.throughtheword.org (see answer above). We removed the prayer list from the 3.0 for the time being so that we could focus our upgrades on our core elements. We certainly want you to keep praying!
Issue: Text size is too small.
Solution: TTW font size can now be increased by in your iPhone or iPad Settings menu. Exit the TTW app, and go to Settings > General > Accessibility > Larger Text, then slide the toggle to on, and adjust the size as needed. We are also planning to increase the default size of the Bible text soon. (It’s a bit small – sorry about that!).
Question: Can I access my Journals on Evernote from a mobile device?
Solution: The email that we sent with directions to get your journals onto Evernote does require the use of a computer rather than a mobile device. However, you only need to use the computer once – only for the initial transfer of journals. Once those are transferred, you will be able to use the Evernote mobile app (free) to access all your journals and create new ones. Just get the Evernote mobile app and use the same login. Click here to get Evernote in the iOS App Store, or click here to get Evernote for Android.
Issue: No landscape mode.
Solution: Landscape mode is now available on iPad, but not on phones and other tablets. It is on our future feature list, but for now, the new app is only available in portrait mode.
Issue: Where are the CSB, ESV, KJV, etc?
Solution: More translations are coming back! In order to get the new app update completed, we had to simplify a few things, including some confusion with Bible translation APIs. For the moment, we just have the NIV. The good news is that we will be bringing the other Bible translations back on the app soon!
Any other troubles? Contact us at [email protected]!